Home / Managed IT services / Onsite IT support
Onsite IT supportTechnicians at your facilities, when you need them.
Whatever can't be fixed remotely is handled by an onsite technician: end-user devices, printers, cabling, installations and replacements.
What is onsite IT support?
Onsite IT support is in-person handling of incidents and requests that can't be resolved remotely. N.Technology coordinates it from the IT service desk, with technicians assigned according to your contract and under the same SLA.
- Incident management
- Service request management
- IT asset management
- Deployment management
What we handle onsite.
Coordinated from the service desk, with every case tracked.
Computers and peripherals
Diagnosis, repair and configuration on the spot.
Installations and moves
New setups, relocations and equipment reassignment.
Warranties and spare parts
We work with the manufacturer until the equipment is back up and running.
Remote sites
Support at offices and branches, according to your contract.
What clients ask us.
How do I request an onsite technician?
Through the service desk. If the case can't be resolved remotely, a visit is scheduled and tracked until the case is closed.
Can I get onsite support without the service desk?
Onsite support is always coordinated from a service desk: ours or yours. We define this during the assessment.