Home / AITops®
Autonomous IT operations with AITops®.
AITops®, an AI-powered IT operations platform, detects, diagnoses and resolves incidents 24/7 under the rules you define. It is the first line of every managed service we deliver.
What is AITops® and how is it different from AIOps?
AITops® is an autonomous IT operations platform: it detects, understands the cause, fixes, verifies and learns, all under your rules. AIOps tools correlate alerts and hand the fix to someone else; AITops® closes the entire loop, from the first alert to a verified resolution.
Same incident, two ways to operate.
38 branches unable to process sales at 2 a.m. Here is how a traditional operation resolves it, and how AITops® does.
Same incident. Choose a scenario to see it step by step.
Traditional operations
Typical scenario- 02:14The alert lands in the service desk queue
- 02:48The on-call engineer wakes up and starts investigating
- 03:25L1 cannot find the cause and escalates to L2
- 04:40L2 escalates to L3 and the specialist has to be woken up
- 05:50L3 identifies the patch and rolls it back manually
- 06:05All 38 branches are selling again
4 people involved, 2 woken up
With AITops®
Autonomous mode- 02:14Hundreds of alerts correlated into 1 case; ticket created in your service desk
- 02:16Diagnosis ready: root cause, impact, confidence level and plan
- 02:17The client's autonomy policy authorizes the action
- 02:18Controlled service restart and patch rollback
- 02:22Verified against the baseline: 38 branches operating, ticket resolved and episode saved to memory
Action logged and auditable
Illustrative scenario with example figures; actual results vary by environment.
You decide how much it does on its own.
Each process is set to one of three modes, and you can change it at any time.
Suggest
AITops® diagnoses and proposes the action. Your team executes it.
Ask for approval
It prepares the remediation and executes it once someone on your team approves it.
Resolve
It executes pre-approved actions without intervention and notifies you of the result.
Under our ISO/IEC 27001 policy, processes that affect your customers start in Assisted mode. Every action is logged.
With our service or on top of your team.
N.Technology managed services
AITops® as level zero (L0), IT service desk and specialist engineers under one contract and one SLA, at a fixed monthly fee.
AITops® on top of your operations
If you already have a team or you are an MSP, AITops® integrates with your tools as an autonomous first line. Learn about the platform at aitops.ai.
What clients ask us.
Does AITops® replace my IT team?
No. AITops® handles the repetitive work so your team and our specialists can focus on complex issues and on projects.
What tools does AITops® integrate with?
AITops® integrates with monitoring and service desk tools such as Zabbix, ManageEngine and Atlassian, as well as the cloud and infrastructure platforms you already run.
What happens if the AI makes a mistake?
Autonomous actions only run within pre-approved policies, are verified when they finish and can be rolled back. Anything that does not fit a policy is escalated to a specialist engineer with the diagnosis already done.
Where is my data processed?
AITops® can run on your infrastructure or in colocation in Mexico, so your data stays under your control.