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IT management softwareSoftware to manage your IT, licensed and implemented.
We sell you the IT management platforms and implement them consultatively: tool, architecture, ITIL processes and thresholds.
What IT management software does N.Technology sell and implement?
N.Technology licenses and implements ITSM software, IT monitoring and observability software (ITOM), asset and endpoint management, autonomous IT operations with AITops®, collaboration and identity tools. Implementation is consultative: we define the tool, design the architecture, configure ITIL processes and set the thresholds and alerts your operation needs.
Six software families.
Vendor or open source, depending on your operation.
ITSM software
Service desk, incidents, requests, changes, problems and CMDB.
ITIL practicesService desk · Incident management · Service request management · Change enablement · Problem management
Monitoring and observability (ITOM)
Metrics, events and alerts across your entire infrastructure.
ITIL practicesMonitoring and event management · Availability management · Capacity and performance management
Assets and endpoints
Inventory, software licenses, patching and device control.
ITIL practicesIT asset management · Service configuration management · Deployment management
Autonomous IT operations · AITops®
Not another tool: AITops® runs the full cycle on top of the tools you already have, as a service.
ITIL practicesIncident management · Monitoring and event management · Problem management
Projects and collaboration
Projects, boards and a shared knowledge base.
ITIL practicesProject management · Knowledge management
Identity and access
Who can access what, with permissions and logging.
ITIL practicesInformation security management · Access requests
From tool selection to thresholds.
We don't just install: we define what you need and leave it up and running.
Definition
Which tool you need, based on your operation, your budget and what you already have.
Architecture
Platform design, integrations, high availability and security.
Processes and rules
ITIL processes configured in the tool, with thresholds, alerts and workflows.
Go‑live
Installation, migration, integration and training for your team.
License, implementation or managed service.
If you also want us to run your service desk or your monitoring, that's a managed service.
| Licensing | Consultative implementation | Managed service | |
|---|---|---|---|
| We sell you the software | ✔ | ✔ | Optional |
| We define the tool, architecture, processes and thresholds | — | ✔ | ✔ |
| We configure the ITIL processes in the tool | — | ✔ | ✔ |
| We support your users or monitor your infrastructure | — | — | ✔ |
| We are accountable to a service SLA | — | — | ✔ |
We sell you the software
We define the tool, architecture, processes and thresholds
We configure the ITIL processes in the tool
We support your users or monitor your infrastructure
We are accountable to a service SLA
Vendors we work with.
IT management
IT management
IT management
IT management
IT managementWhat clients ask us.
Can I buy just the licenses?
Yes. We sell or renew licenses at channel pricing, with vendor support and under a single contract, even if you combine several brands. If you later need implementation or operations, they are added to the same contract.
Do you implement licenses I already bought from another provider?
Yes. We implement, integrate or rescue platforms you already have, even if you didn't buy them from us.
What are ITOM and ITSM?
They are the two main families of IT management software. ITOM (IT Operations Management) covers infrastructure monitoring and operations: metrics, alerts and event correlation. ITSM (IT Service Management) is the service desk: incidents, requests, changes, assets and self-service. We sell and implement both, integrated with each other.
Do I have to replace my current tools?
Not necessarily. We start from what already works and integrate, replace or complement it based on what's best for your operation.
What does the implementation include?
The full consultative process: defining the tool you need, designing the architecture, configuring ITIL processes, thresholds and alerts, integrating your systems and training your team.