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IT monitoring software (ITOM)Monitoring software, with the right thresholds.
We license and implement the monitoring and observability platform your environment needs, commercial or open source.
What is IT monitoring software (ITOM)?
IT monitoring software (ITOM) is the tool that supports the ITIL practice of monitoring and event management: it collects metrics, logs and alerts from your infrastructure. N.Technology licenses and implements it; if you also want us to watch it 24/7, add our 24/7 NOC monitoring service.
- Monitoring and event management
- Availability management
- Capacity and performance management
Consultative implementation.
From choosing the tool to setting thresholds that cut the noise.
Definition
Which tool you need, based on your operation, your budget and what you already have.
Architecture
Platform design, integrations, high availability and security.
Processes and rules
ITIL processes configured in the tool, with thresholds, alerts and workflows.
Go‑live
Installation, migration, integration and training for your team.
What we work with
- Open source, such as Zabbix
- Vendors such as ManageEngine and Microsoft
- Integration with AITops®
- On top of your current tools
License, implementation or managed service.
Choose how far we go.
Licensing
Purchase and renewal at channel price, with vendor support.
Consultative implementation
We define the tool, the architecture, the processes and the thresholds, and leave it up and running.
What clients ask us.
What does the implementation include?
The full consultative process: defining the tool, designing the architecture, configuring processes, thresholds and alerts, integrating your systems and training your team. At the end, the platform is up and running, tuned to your environment and ready for your IT team to operate.
What is the difference between monitoring and observability?
Monitoring tells you that something failed. Observability combines metrics, logs and traces to help you understand why it failed and where. Monitoring answers known questions with predefined checks; observability lets your team investigate problems nobody anticipated across complex, distributed systems.
Do you watch the alerts for us?
Only if you contract our 24/7 NOC monitoring service. With licensing and implementation alone, N.Technology leaves the tool configured and running, and your own IT team operates it and responds to the alerts it generates.
Do I have to replace my current tools?
Not necessarily. We start from what already works and integrate, replace or complement it as needed.