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Managed IT servicesYour IT operations, complete and frictionless.
We run your service desk, monitoring, infrastructure and security for you, with AITops® resolving the repetitive work, under a single SLA.
What are managed IT services?
Managed IT services are services in which a provider runs your service desk, monitoring or infrastructure for you, against measurable targets. N.Technology delivers them with AITops®, an autonomous IT operations platform that resolves repetitive work, plus specialists for complex issues, on ITIL 4 practices and ISO/IEC 20000-1.
What we operate for you.
Each one is available on its own or as a bundle.
IT service desk
A single point of contact for incidents and requests.
Learn more →Events and incidents24/7 NOC monitoring
We watch your infrastructure and respond before issues affect your users.
Learn more →Second and third lineInfrastructure operations
Changes, patches, problems and configuration for servers, networks and cloud.
Learn more →SecuritySOC and cybersecurity
24/7 security monitoring and incident response.
Learn more →OnsiteOnsite IT support
Technicians at your facilities for whatever can't be fixed remotely.
Learn more →ContinuityBackup and disaster recovery
Tested backups and a disaster recovery plan.
Learn more →8 domains. A single accountable partner.
Services apply to the domains you choose. Start with what hurts most and add more in phases.
A single accountable partner
8 domains, one contract
Tap a domain to see what we operate in it.
Traditional or AI‑powered. You choose.
Both run under SLA and ITIL 4 practices. We recommend operations powered by AITops® for better outcomes and cost.
People at every line
- First line: service desk
- Second and third line: specialists
- Every case moves from level to level
- Cost tied to hours and headcount
AI resolves first
- Autonomous 24/7 level zero that detects, diagnoses and resolves repetitive issues
- Specialists receive complex cases already diagnosed
- Fewer handoffs and shorter response times
- Lower operating cost, in a fixed fee
You decide the level of autonomy for each process: Manual, Assisted or Autonomous.
License, implementation or managed service.
Three ways to work with us; you can combine them.
| Licensing | Consultative implementation | Managed service | |
|---|---|---|---|
| We sell you the software | ✔ | ✔ | Optional |
| We define the tool, architecture, processes and thresholds | — | ✔ | ✔ |
| We configure the ITIL processes in the tool | — | ✔ | ✔ |
| We support your users or monitor your infrastructure | — | — | ✔ |
| We are accountable to a service SLA | — | — | ✔ |
We sell you the software
We define the tool, architecture, processes and thresholds
We configure the ITIL processes in the tool
We support your users or monitor your infrastructure
We are accountable to a service SLA
What your organization gains.
Fewer vendors to coordinate and predictable costs.
How we start operating.
An orderly transition, without switching off your current provider.
Free assessment
We assess your operations, inventory, tools and pain points.
Service plan
We define services, domains, service levels and the transition.
Transition
We connect your tools and AITops®, document everything and take over in phases.
Steady‑state operations
Service under SLA, with monthly reports and continual improvement.
What clients ask us.
Can I get a traditional managed service, without AI?
Yes. If you prefer, we operate with the traditional first, second and third line (L1, L2, L3) model. We recommend the service powered by AITops® because it resolves repetitive issues in minutes and lowers the cost of operating your IT.
What best-practice framework do you follow?
We use ITIL 4 as the common language for our practices and ISO/IEC 20000-1, in which we are certified, for the service management system. On that foundation, AITops® automates work that used to require people.
Can I contract only some of the services?
Yes. Each service is available on its own or as a bundle, and the scope can grow by domain and in phases.
What's the difference between buying a tool and contracting a managed service?
A tool gives you the capability; a managed service puts people, processes and automation to work operating it for you, under an SLA. We can sell you the tool, implement it, or also operate the service.
What happens to my in-house IT team?
Your team is freed from reactive operations and keeps ownership of strategy, projects and the organization's knowledge.