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ITSM softwareITSM software, with ITIL processes from day one.
We license and implement the tool where your service desk logs incidents, requests, changes and assets, with the processes already configured.
What is ITSM software?
ITSM software is the tool that supports the ITIL practices of service desk, incident management, service request management, change enablement, problem management and IT asset management. N.Technology licenses it, implements it with those processes configured and trains your team; we can also run your service desk.
- IT service desk
- Incident management
- Service requests
- Change enablement
- Problem management
- Assets and configuration
Consultative implementation.
Tool, architecture and processes, ready to operate.
Definition
Which tool you need, based on your operation, your budget and what you already have.
Architecture
Platform design, integrations and security.
ITIL processes
Incidents, requests, changes and problems, with service levels and escalations.
Catalog and portal
Service catalog and self-service for your users.
Assets and CMDB
IT inventory and configuration linked to your tickets.
Go‑live
Migration, integration and training for your team.
What we work with
- ManageEngine
- Atlassian
- Microsoft
- Open-source tools
License, implementation or managed service.
Choose how far we go.
Licensing
Purchase and renewal at channel price, with vendor support.
Consultative implementation
We define the tool, the architecture, the processes and the thresholds, and leave it up and running.
What clients ask us.
What does the implementation include?
The full consultative process: selecting the tool, designing the architecture, configuring ITIL processes and the catalog, integrating your systems and training your team.
Can you migrate my current tool?
Yes. We migrate the data and connect the tool to your systems without disrupting operations.
Do you also run the service desk?
Yes, as a separate managed service: people and processes that support your users under SLA, on this tool or on yours.