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Infrastructure and cloud operationsYour servers, networks and cloud, managed.
We manage your infrastructure and platforms day to day: changes, patching, problems and configuration, with second- and third-line (L2/L3) specialists.
What do infrastructure operations include?
Infrastructure operations are the ongoing management of servers, storage, networks, databases and cloud: controlled changes, patching, root-cause resolution, and up-to-date inventory and configuration records. N.Technology delivers them under an SLA and following ITIL 4 practices, so your infrastructure stays stable, secure and documented.
It runs pre-approved remediations and verifies every action, so specialists can focus on complex work.
- Infrastructure and platform management
- Problem management
- Change enablement
- Deployment management
- Service configuration management
- IT asset management
What we operate for you.
The technical work that keeps your infrastructure healthy.
Platforms kept current
Servers, virtualization, storage, networks, databases and cloud.
No surprises in production
Every change is assessed for risk and scheduled in agreed maintenance windows.
Updates with evidence
Security patches and version upgrades applied and documented.
Root cause
Recurring issues are investigated and fixed at the source.
Inventory and CMDB
Assets and dependencies documented and kept up to date.
Monthly visibility
SLA compliance, capacity and recommendations.
What clients ask us.
How is this different from monitoring?
Monitoring watches and alerts; infrastructure operations perform the technical work: changes, patching, tuning and root-cause resolution.
Do you operate infrastructure from any vendor?
Yes. We operate what you already have, commercial or open source, on your premises, in colocation or in the cloud.
Do my changes go through approval?
Yes. Every change is assessed for risk and carried out in the windows you agree on with us.