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We run your IT ecosystem as one integrated service: AITops® resolves autonomously as level zero, and where AI doesn't reach, certified N3 engineers step in — all under a single point of contact and enterprise SLAs.
This is how our Command Center operates: every event is detected, correlated and resolved — autonomously or by an N3 engineer.
Illustrative representationTraditional managed services stack tiers of people: L1 captures, L2 tries, L3 resolves. Every hop adds time, context loss and cost. Our model flips the pyramid: AITops® operates as autonomous level zero (N0) — monitoring, correlating and resolving 24/7 without human intervention — and cases that require expert judgment go straight to certified N3 engineers with full context attached.
No intermediate tiers in the way: the machine does the repetitive work at machine speed, experts handle the complex work with complete information. You get a single point of contact (SPOC) and enterprise service commitments.
Managed Services or just AITops®? If you want to delegate your entire IT operation, this is your service: we become your end-to-end operations team. If you already have a team and just want to boost it with an autonomous first line, start with AITops®.
Eight domains operated as one integrated service.
Administration, patching and hardening of Windows and Linux across physical and virtual servers.
Availability, performance and event management for your business-critical applications.
Operation, backup, tuning and high availability for your data engines.
Compute, storage and virtualization — physical, cloud and hybrid.
Security event management, patching and continuous compliance of the operated ecosystem.
Monitoring and management of your data network: links, routing, switching and wireless.
Operation and optimization of workloads on AWS, Azure and Google Cloud.
End-user device fleet management: health, compliance and support.
Everything an enterprise operation needs, under one contract.
Continuous surveillance of your whole ecosystem with AITops® as the autonomous first line, every day of the year.
Detection, correlation, autonomous resolution and expert escalation with full context.
Recurring root-cause analysis, controlled change management and proactive prevention.
Managed updates and patches with controlled windows and compliance evidence.
Periodic visibility into performance, SLAs, trends and improvement recommendations.
Every incident feeds new runbooks and optimizations: your operation gets better month after month.
An orderly, disruption-free transition — from assessment to steady-state operation.
We evaluate your current operation, inventory, tools and main pain points.
We define scope, domains, service levels and the transition plan.
We connect AITops®, document, calibrate runbooks and absorb the operation in phases.
Autonomous N0 + expert N3 under SLA, with executive reporting and continuous improvement.
It's freed from reactive operations. Together we define the division of responsibilities: we absorb the repetitive operation and first line; your team keeps strategy, projects and business knowledge.
Enterprise commitments defined per domain and criticality in the service plan. During the assessment we size the levels your operation needs and formalize them in the contract.
Yes. Scope is defined by domain and grows in phases — many clients start with infrastructure and monitoring, then expand.
We design the transition so there are no coverage gaps: we operate in parallel during the handover and absorb the operation in phases.
We evaluate your operation and present a tailored service plan — no commitment.